Support
How can we help?
Answers on ordering, shipping and storage, plus a direct line to our team. We reply within one working day.
FAQ
Common questions
Are NEXCELL products for human use?
No. For research purposes only. NEXCELL products are not medicines and are not intended for human consumption, diagnosis, treatment, cure or prevention of disease.
How do I know what I’m working with?
Every product is identified by its batch, and each product page lists clear specifications. Independent analytical testing is made available where applicable, and certificates of purity are matched to the batch number on your product.
How fast do you deliver?
Orders are dispatched on working days in insulated packaging and sent by next-day delivery anywhere in the UK for a flat £4.99.
What payment methods do you accept?
Debit and credit cards through a secure payment gateway.
How should I store peptides on arrival?
Keep sealed vials at 2–8 °C for short-term use or −20 °C for long-term storage, away from light. After reconstitution keep at 2–8 °C.
Can I return an order?
Opened products cannot be returned. If an order arrives damaged or incorrect, contact us within 48 hours with photos and we will replace it.
Contact
Talk to the NEXCELL team
Monday to Saturday, 10 am to 7 pm (UK time).
Email: nexcellpeps@outlook.com
Tel: +44 7922 311549
Shipping & delivery
Orders are dispatched on working days in insulated packaging and sent by next-day delivery anywhere in the UK for a flat £4.99.
Returns & replacements
Opened products cannot be returned. Report damaged or incorrect items within 48 hours with photos and we will replace them.
Send a message
Policies
Terms of sale
Research use only. For research purposes only. NEXCELL products are not medicines and are not intended for human consumption, diagnosis, treatment, cure or prevention of disease.
Buyer responsibility. You confirm you are a qualified researcher and will comply with all laws that apply to your work.
Privacy. We use your details only to process and deliver orders. Payments are handled by a regulated payment gateway; we never store card numbers.
Draft wording — have these terms reviewed by a legal adviser before launch.